Frequently Asked Questions

Everything you need to know about our science-inspired apparel and accessories.

What is the quality of your science-themed apparel?

All our garments are made from premium, ethically sourced materials, including 100% organic cotton for our graphic tees, ensuring both comfort and durability for every discovery.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually arriving within 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items. Simply use the prepaid return label included in your package for a hassle-free refund or exchange.

Do you offer international shipping?

Yes, the Science Museum Shop ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific destination.

How should I care for my printed clothing?

To preserve the integrity of our scientific prints, we recommend washing items inside out on a cold cycle and avoiding the use of a tumble dryer.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.